Frequently asked questions

Everything you need to know about GENO, your DNA, and how we keep your data private.

What is GENO?

GENO is a platform that turns your raw DNA file from 23andMe, AncestryDNA or MyHeritage into personalized health insights — a genetic risk profile, supplement recommendations, a tailored diet plan, blood-work analysis, and a complete wellness plan.

Which DNA testing services does GENO support?

GENO supports raw DNA files from 23andMe, AncestryDNA, MyHeritage and most other major consumer genetics providers.

Is my DNA data safe? Where does it get stored?

Your raw DNA file is processed entirely within your browser. GENO never uploads, transmits, or stores your raw genetic data on our servers.

How much does GENO cost?

GENO has three tiers. Free includes your genetic risk profile and basic supplement guidance. Pro is $8.49/month or $34.94/year and unlocks blood-work analysis, full PDF reports, the daily supplement checklist, and the Personalized Health Plan. The Family plan (coming soon) is $14.99/month or $59.99/year and covers up to 5 household profiles, each with full Pro access.

What does MTHFR mean for my health?

MTHFR is a gene that codes for an enzyme involved in folate metabolism. Common variants like C677T and A1298C can reduce enzyme efficiency. GENO recommends appropriate forms of B-vitamins (such as methylfolate instead of folic acid) when relevant.

Does GENO replace a doctor or genetic counselor?

No. GENO provides informational insights based on your raw genetic data. It is not a medical device and does not offer medical advice, diagnosis or treatment.

What kind of supplement recommendations does GENO give?

GENO recommends supplements tailored to your unique genetic profile, including dose, form, timing, and probiotic strain recommendations. You can export a daily supplement checklist organized by morning, midday, and evening.

Can GENO analyze my blood work?

Yes. GENO Pro lets you upload lab results and interprets your biomarkers against optimal ranges in the context of your genetic variants.

How is GENO different from 23andMe's own health reports?

23andMe gives you raw insights about specific traits and risks. GENO takes your raw data and turns it into actionable, personalized recommendations.

Can I delete my account and data?

Yes. You can delete your account at any time. Because raw DNA files are never stored by GENO, there is no genetic data on our servers to delete.

Does GENO support multiple family members?

Yes. The Family plan ($14.99/month or $59.99/year, coming soon) covers up to 5 profiles in one household. Every profile gets the full Pro experience — DNA-personalized supplements, diet, blood-work analysis and the Personalized Health Plan — under a single subscription.

What is the GENO Personalized Health Plan?

The Personalized Health Plan is a personalized daily protocol generated from your DNA, your reported symptoms, and (optionally) your blood-work labs. It contains a daily supplement schedule with dose, form and timing for every recommendation; a diet pattern matched to your genotype; lifestyle interventions (exercise, sleep, stress); blood-work interpretation in genetic context; conversation starters for your doctor; and a printable one-page daily checklist organized by morning, midday and evening. It refreshes whenever you upload new labs or update symptoms. Available on Pro.

What's included in the Family plan?

Up to 5 profiles per household, each with full Pro features — supplement schedule, diet, blood-work interpretation and Personalized Health Plan. Useful for couples, parents and children, or siblings comparing variants. $14.99/month or $59.99/year, coming soon.

What languages does GENO support?

GENO is currently available in English and Spanish, with more languages planned.